WHY we charge by time…


At Matthew Luke Professional we charge by time.

When you hear the words ‘charge by time’ you may have the image of a taximeter running up a hefty bill or a cowboy builder stretching his hours; but this is NOT how we treat time in Matthew Luke Professional.

Firstly, why do we work by time?

You probably have experienced going to into a salon with an image of what you want to look like when you leave and after they finish your hair looks good, feels great but it is not exactly as you imagined. This is because most salons charge by service and as a result only complete these services alone.

At Matthew Luke Professional we don’t focus on the services and instead focus on 3 main aims for your hair:

  • To maintain your highest level of condition 100% of the time
  • To make your hair look like it never needs doing
  • To Achieve your desired look each and every day throughout each season

Working by time allows us to do this.

Here is an example of the difference of charging by service and charging by time:

A lady wants to look like Khloe Kardashian, so she comes in with a picture and the salon tells her she will need a full head colour, half head of highlights, a cut & blow dry and a treatment coming to £193 (based on a UK salon chain’s prices with a mid level stylist)

This is too much for the lady so she leaves the treatment, which she needs to maintain her condition. She leaves happy but after a week her hair feels dry and no longer looks amazing.

The same lady comes to Matthew Luke Professional she still wants to look like Khloe Kardashian, so she comes in with a picture and the salon tells her that will be 3 hours at £45 a hour, totalling to £135. Already a lot cheaper so what’s missing?

The Treatment?

Matthew Luke Professional include complimentary treatments as part of every guest’s personally prescribed back wash plan (shampoo, conditioner and treatment), including Redken Chemistry Shots, the only treatment that strengthens the hair from the inside out by replacing the proteins, an imperative ingredient for the health of your hair.

We also include the incredible Olaplex in ALL of our colour services at no extra charge.

The Highlights?

Charging by time allows our stylists to use freehand techniques such as balayage, getting you closer to your desired look than the off the shelf services. We TAILOR the colour and our techniques to suit YOU and your goals.

No Full Head of Colour?

At Matthew Luke Professional we work by the law of 100% colour. Meaning that we will never just give a guest highlights for example. We will always put colour in between highlights, always colour your regrowth or apply glosses to refresh. Whatever colour you need to reach your hair goals we will make sure your hair will have it.

Okay, but the price WILL go up if the stylist over runs?

You will pay for the hours quoted. If it takes 3.5 hours and you have been quoted 3, you will pay for 3. You will always know the total amount to be billed for your time before you arrive.

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Beautiful freehand balayage by Expert Stylist Jordan, based on an image of Khole Kardashian

Our guests will also benefit from having this time exclusively. No leaving colour to develop while washing another guests hair. You pay for our stylist’s time and therefore you should receive all of their attention during your slot.

The most important thing to take away from this is that there are NO ‘one size fits all services’ and working by time allows us to properly tailor what you receive depending on your wants and needs. Giving you everything you need for one price. Only by time.

Book a free colour consultation at our Biggleswade or Stevenage salon today and let us make sure you hair looks like it never needs doing.


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Hands up, whose New Year resolutions include ‘being a better you’? Matthew Luke Professional is going to help you fulfill that resolution, starting from the top, with our BIG New Year Sale launching December 29th online and in ML Salons.

Visit the Matthew Luke Professional during the sale and receive 25% off all hours over the 1st hour, 25% off all services added to a FULL PRICE men’s haircut and 25% off all shop purchases that’s your Shampoos, Conditioners, Treatments and Styling products across ALL brands.

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Treat yourself to that celebrity cut you’ve been coveting. That colour trend that you’ve wanted all year or that swap to professional hair care you’ve been putting off. We guarantee that your hair will look and feel better than ever before.

As you may know, at Matthew Luke Professional we charge by time, this gives our female guests everything they need for one price, 100% colour, a perfect cut, the treatment required to maintain the highest level of condition and a blow dry to give the desired finish, as well as whatever education you require to give you the hair you want every day, and during the sale you can get 25% off this time.

There has never been a better time to work on a new you on the outside so you feel better on the inside; and that includes you gents, you too can take advantage of 25% off all additional services when a full price haircut is paid, from an upgrade to a business session to a professional, cut throat shave.

Can’t get to the salon? Maybe you are a little further out but still need to switch to a professional hair care regime. Lucky for you we are also launching a sale on our Online Shop.


Get 30% off all hair care products online with the code MLSALE30. This includes luxury male grooming brand Baxter of California, Redken for Men and Redken. Whether you want to try something different or just stock up, the Matthew Luke Professional Sale is the time to do it.

Sale ends January 31st, don’t miss out! T&Cs Apply.


Look out for your January offer, which will entitle you to an extra 5% off the Salon sale.

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Offer does not apply to the Online Shop sale and can only be used in the salon. This will mean Black Card holders will receive 30% off specified services and products in Matthew Luke Professional salons from January 1st– January 31st.

Terms and Conditions

  • Discounts cannot be applied to Black Card membership. 
  • Black card additional discount cannot be used Online.
  • For our female guests 25% off will be applied where more than one hour is booked.
  • For our male guests 25% off will be applied when additional services are added to a full price haircut, services include professional shave, beard trim, men’s colour services and upgrades.
  • Offer applies to full price haircuts only, this excludes discounted haircuts such as senior citizen, student and children’s haircuts.
  • Discount cannot be applied to the Blow Dry Bar.

Christmas Opening Hours

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Our opening times change a little over the festive period, as we want to make sure you know exactly when to book in next you can find all the opening times until after New Year for all three Matthew Luke Professional Salons below:

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Our 8 Favourite Olaplex Transformations of 2015

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As you all know by now we introduced Olaplex into Matthew Luke Professional salons in September, and since then it has completely transformed our Stevenage and Biggleswade ladies departments, upgrading colour and taking treatment to a new level, ensuring more than ever before that our aim of maintaining your highest level of condition 100% of the time.

Here are 8 of our favourite transformations that have taken place in Matthew Luke Professional in 2015.

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Amanda’s guest wanted to go lighter all over so Amanda used Redken colour and Olaplex to take her to this gorgeous, natural looking, ash blonde balayage.

copper to balayage using olaplex

Amanda took her guest from a grown out faded copper to a beautiful, ashy bronde balayage, created at our Stevenage salon.

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Granny grey is such a big trend this year but transformations like this wouldn’t be possible without the support of Olaplex. Mariam took her guest from blonde to silver in one sitting.

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A red hot transformation from Mariam at our Stevenage salon. Faded reddish brown to bright copper, the perfect autumnal shade, condition maintained with Olaplex.

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The condition is the main difference here, Jordan’s guest did leave as a richer brunette but look at the softness and shine Olaplex has given her.

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Rachel’s guest wanted to update her look. Rachel took her from red head to blonde balayage in one session, condition maintained and improved by Olaplex.

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Rachel’s guest had extreme snapping, dull and dry hair. After a few Olaplex treatments and Redken SEQ glosses in our Biggleswade salon this guest has regained her natural shine.

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Probably the most dramatic colour change using Olaplex in Matthew Luke Professional. Gareth took his guest from dark chestnut to a soft natural blonde.

If you fancy a colour change but are worried about damage or have neglected your locks pop into Matthew Luke Professional and find out what Olaplex can do for you. All new colour guests get a FREE consultation. Book Now!

Biggleswade: 01767 601150         Stevenage: 01438 638266    or     Book Via the App




Christmas is the time to sparkle, with Christmas parties and celebrations taking place from now until new years day you want to look your best at every one. This is why you should book a Glow Dry at Matthew Luke Professional this season!

Choose a style from our Blow Dry menu, sit back and enjoy the pampering. Why not have a mince pie and glass of wine to get you in the festive spirit! Using new Redken Glow Dry oil, our ambassadors will give you a style and finish that will turn heads at any Christmas party you attend!

Book now for just £20.

And don’t forget to enter our AMAZING competition where you could WIN a year of FREE Blow Drys.

Find out more


Women aren’t the only ones that want to look good during their festive events, we know you gents do too, which is why we offer a professional, cut throat shave for just £20 at ALL Matthew Luke Professional Salons.

Pamper yourself with a shave that is performed using a cut throat razor, the best Baxter of California grooming products and a hot towel. Leaving you with a bare face and enviably smooth skin, ensuring you look sharp for any occasion.

Find you nearest Matthew Luke Professional Salon and Book now!

ML Christmas Gift Guide

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Gift Cards

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Give someone the gift of style this season with a Matthew Luke Gift card.

A ML gift card is the perfect gift for someone who is passionate about their look whilst giving them control, meaning there is no chance of a wrong shade or duplicate gift issue arising!

The gift cards are available in the amounts £5, £10, £25 or £50 and are physical cards that come in a stylish pouch.

Gift boxes

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Upgrade someone’s look this Christmas by treating them to a luxury gift box from Redken, there are shampoo and conditioners to suit all hair types plus the added gift of a travel sized bottle of the incredible NEW Glow Dry Oil! It is the gift that will keep giving after every wash.

Just £28 at Matthew Luke Professional salons.

Professional Shave


Treat the men in your life to a professional cut throat shave, whether it is a gift for your husband, your dad, uncle or brother, any man will appreciate the pampering that comes with a Matthew Luke Professional shave.

Luxury grooming brand Baxter of California is used for all our professional shaves, leaving the guest with a smooth shave and enviably soft skin.

Baxter of California


Who says beauty products are just for women? Step away from the lynx gift sets and give your man the best! Baxter of California is a luxury male grooming brand formulated to specifically suit men.

Whether you give them the tools for a perfect shave or give them radiant skin, they’ll love anything from this fantastic brand.

Stocking fillers

Need a little something extra? We have the perfect stocking fillers this year…

Tangle Angel

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Brushing hair has never been easier with than it is now with the Tangle Angel. No more pulling hair out. The brushes provide knot free hair with no discomfort. The perfect stocking filler for all ages, particularly those little ladies who hate having their hair brushed.

Kodo bobbles

kodo bobbleKodo bobbles are taking the hair world by storm. Their telephone cord like design allows for ultimate grip without snagging or creasing your hair and most importantly, no pain. Again, this stocking filler is perfect for all ages.

Win FREE Blow Drys for a YEAR!

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‘Tis the season for gift giving and we have a spectacular gift to give to one lucky winner. How would you like to look amazing for a whole year? Well, with this amazing prize, worth over £1000, you can!

The prize is FREE Blow Drys at Matthew Luke Professional for 12 months; that’s right, you can look fabulous every single week, of every month, for a year.

Entering this competition is simple, and here is how you can do it:

  1. Book in for a Glow Dry for 20.0
  2. While you are looking salon fresh and fabulous snap a selfie.
  3. Upload your selfie to Facebook/ Twitter/ Instagram, you can choose just one but all three will give you three entries and more of a chance to win.
  4. Use the hashtag #MLHairSelfie so we can find your entries.
  5. Wait to see if you win!

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The competition launches on November 16th 2015 so make sure you get your Blow Drys booked in!

Don’t miss out on this fantastic prize, we look forward to seeing your entries. Good Luck!

Please read the terms and conditions before entering
Terms and Conditions

  1. This competition is open to UK entrants only
  2. Under 18s can enter but those under 16 must have permission from an adult and be accompanied by someone over 18 when receiving their first Blow Dry.
  3. If you are chosen as the winner and you are unable to attend the Biggleswade/ Stevenage salon another winner will be chosen and no alternative prize will be offered.
  4. The Blow Drys will take place with stylists of Matthew Luke Professional’s choice dependant of availability.
  5. The winner, once contacted, will have 7 days to respond to the email sent. If no response is received after 7 days a new winner will be chosen.
  6. The winner may pass on the prize to an appropriate friend or family member (i.e if a man wins a female of his choosing may receive the Blow Drys in his place) this will have to be discussed and organised before the first blow dry and contact details exchanged. The same person will then have all the Blow Drys for the duration of the year.
  7. Closing date for entries is 24th December 2015, 11.59pm. No entries after this date will be accepted. A winner will be contacted on January 4th.
  8. The winner will be picked at random from the entries.
  9. There is no cash, credit or other alternative to the prize offered.
  10. The prize is non-transferable. 
  11. Free Blow Drys are limited to one per week for a year.

Hair Club Live #Openchairnight

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Monday 9th November the some of the Matthew Luke Professional team made their way to London to take part in Hair Club Live’s #OpenChairNight which took place in Dingwalls, Camden.

The #openchairnight consists of a challenge where stylists and barbers have the chance to step outside the confines of the salon, and have just 10 minutes on stage showcase their talents, inspiration and passion.

Our Director, Matt, was asked to represent Redken, who were one of the sponsors of the event, and took part in the challenge himself, as well as presenting the prize at the end of the evening.

To London he took Matthew Luke Professional Education Director, Rachel Hockaday and Biggleswade Ladies Department Manager and Senior Ambassador, Gareth Pitt. To assist in the preparation, which happened during the day at L’Oreal London HQ.

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It was a fantastic night filled with talented stylists, creative hairstyles and pure passion for the industry.

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Your November & December BLACK CARD Offer

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We are giving you, our VIPs, your Christmas gift early. When you visit Matthew Luke Professional in November and December we will give you 500 MLREWARDS points. That means you will receive 500 when you visit us in November and another 500 when you visit again in December. Giving you up to 1000 points to bring in the New Year with!

Remember your MLREWARDS points can be used against your appointments AND retail purchases!

To gain your points simply show your BLACK CARD when you visit.


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Salon international is an annual event showcasing what’s new in the hair industry. This year it took place between 10th -12th October and featured all the biggest names in hair from brands such as Olaplex and GHD to artists such as Guy Tang.

Matthew Luke Professional Director and Redken artist Matthew Sockalingum was asked, along with Rory James, another Redken artist, to represent Redken on the L’Oreal stage during the whole 3 days.

Matt and Rory were on the future talent stage, which aims to inspire those who wish to develop themselves as Redken artists.

During Matt’s time on stage he spoke about the Matthew Luke Professional Model and how it has revolutionised the salons as well as causing the industry to take notice.

Both artists then went on to showcase their talents as artists; here are Matt’s results:


Spot our director (Matt) doing his thing on stage in the background between 0.36 and 1.24.

We are proud to have a continued strong relationship with a brand as fantastic and global as Redken and the rest of the L’Oreal family.