Cancellation & Deposits Policy

Here at Matthew Luke Professional our ‘One Price, Everything your hair needs’ model provides endless benefits for our customers, so time is extremely important and valuable to us to enable us to provide you with everything that you need at no extra cost. 

We treat the management of bookings very seriously and in many cases request a deposit for all bookings made over one hour. 

Deposits

  • Deposits are taken for all bookings over one hour 
  • The rate is 20% of the total booking fee in advance 
  • The deposit is deducted from your total fee at the time of your checkout 
  • If you chose to cancel your booking, the deposit will be credited to your account for up to 12 months to use in the salon on your next visit
  • You can use your deposit on a single one hour booking also
  • Deposits are non-refundable 

Cancellations 

We know not everything goes as planned which is why you have the right to cancel your appointment at any time, we kindly request that you provide the salon with as much If you able to provide a reason this will help us improve our service to you in the future. 

By booking with Matthew Luke Professional you are acknowledging and accepting these terms.